Help center

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Information questions

Frequently Asked Questions

How long does delivery take?

At OneStoreSolution, we strive to deliver your order as quickly as possible. Most orders arrive within 1–10 business days after shipment.
Please note that we do not ship on weekends or major holidays.

Estimated Delivery Times

 

  • Express Shipment: 1–5 business days

  • Regular Shipment: 2–7 business days

  • International Shipments: 5–15 business days

Please keep in mind: These delivery times are estimates provided by the courier and may vary due to customs processing, weather delays, national holidays, or remote locations.

PO BOX SHIPPING ONSETORESOLUTIONS

We can ship to Post PO Boxes, but we cannot deliver to private or rented PO Boxes. Please confirm with your courier that your PO Box is eligible for delivery before placing your order.

DO YOU OFFER INTERNATIONAL SHIPPING

At OneStoreSolution, Yes we do offer shipments to other countries, please contact us via email to request a shipping quote to your destination or if sending to other country destination.

Do you offer paypal and interace e transfer

At OneStoreSolution, we do not accept PayPal due to their policy. Payments can be completed via bank transfer, Interac e-Transfer and Visa and MasterCard credit cards.

What is COD

At OneStoreSolution, Please note that COD is available only for wholesale account customers.

Can i pay by credit card at postal loaction for COD

At OneStoreSolution, Yes we accept credit cards for COD payments, though some locations may have restrictions. You can pay with: Cash Debit Credit card (conditions may apply) Bank draft or certified cheque payable to bank (for COD amounts over $100,000 and up to $500,000)

What is your store curency

At OneStoreSolution, all prices are listed in US Dollars and Euros

Do you have warranty for products

At OneStoreSolution all products comes with warranty, Exceptions may apply to our glass products as they do not come with a warranty due to their fragile nature. If a product arrives broken during shipping, please follow our shipping damage claim process to resolve the issue.