Welcome to One Store Solution. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, contact us, or use any feature of our online store (the “Services”). Our store is powered by Shopify, which helps us deliver a secure and reliable shopping experience.

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that identifies you or can be linked to you. This may include:

A. Contact Information

  • Name

  • Billing & shipping address

  • Phone number

  • Email address

B. Payment & Financial Information

  • Payment card details

  • Billing information

  • Transaction records

C. Account Information

  • Username and password

  • Account settings and preferences

D. Order & Activity Information

  • Items you view, add to cart, wishlist, or purchase

  • Order history and returns

  • Interaction with our website

E. Device & Usage Data

  • IP address

  • Browser type

  • Device details

  • Cookies and similar tracking technologies

F. Communication Information

  • Messages sent to customer support

  • Responses to surveys, reviews, etc.

We may collect this information directly from you, automatically through your device, from Shopify, or from trusted service partners.

2. How We Use Your Information

We use your information to:

Provide & Improve Our Services

  • Process orders and payments

  • Deliver products

  • Manage your account

  • Provide personalized recommendations

  • Enable returns, exchanges, and customer service

Marketing & Advertising

  • Send promotions, offers, and updates

  • Show relevant ads on our website or other platforms

  • Tailor marketing based on your browsing or purchase history

You can unsubscribe from marketing emails anytime.

Security & Fraud Prevention

  • Protect your account

  • Detect or prevent fraudulent activity

  • Maintain a secure shopping environment

Customer Support

  • Respond to your questions

  • Provide help with orders, account issues, or product inquiries

Legal & Compliance

  • Respond to lawful requests

  • Meet regulatory obligations

  • Enforce our terms and policies

3. How We Share Your Information

We may share your information with:

A. Service Providers

  • Shopify (store hosting and infrastructure)

  • Payment processors

  • Shipping and fulfillment partners

  • IT, analytics, and customer support vendors

B. Marketing & Advertising Partners

To help deliver relevant ads and promotions.

C. When You Request or Consent

For example, using social login, review widgets, or shipping services.

D. Business Transfers

In case of a merger, acquisition, asset sale, or restructuring.

E. Legal or Safety Reasons

To comply with law, enforce policies, or protect rights and safety.

4. About Shopify (Our Platform Provider)

Our store is hosted by Shopify, which also collects and processes some of your information to power our Services. Shopify may combine data from your interactions across different Shopify-powered stores to improve security, analytics, and functionality.

To understand how Shopify uses your information, visit their Privacy Policy:
https://privacy.shopify.com/en

Depending on your location, you may also have rights you can exercise directly with Shopify.

5. Third-Party Links

Our website may contain links to external sites we do not operate. We are not responsible for the content or privacy practices of those websites. Always review their policies before sharing personal information.

6. Children’s Privacy

Our store is not intended for children, and we do not knowingly collect personal information from individuals under the legal age in their region. If you believe your child provided us with information, contact us to request deletion.

7. Security & Data Retention

We take appropriate steps to secure your data, but no system is completely secure.
We retain your information only as long as required to:

  • Provide our Services

  • Maintain your account

  • Comply with law

  • Resolve disputes

  • Enforce agreements

8. Your Rights & Choices

Depending on your location, you may have rights such as:

  • Access your personal information

  • Request deletion

  • Request correction

  • Receive a copy (data portability)

  • Opt out of marketing emails

  • Limit or object to certain data uses

To exercise rights, contact us using the details below.

We may need to verify your identity before completing your request.

9. International Transfers

Your information may be transferred or stored outside your country. When required, we use legally approved safeguards to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy as our business or legal requirements change. Any updates will be posted on this page with a new “Last Updated” date.

11. Contact Us

For questions about this Privacy Policy or to submit a request, you can contact us at:

📧 Email: support@onestoresolution.com